Shipping policy
They don't have one yet — need to write it from scratch. Here it is tailored for a UK dropshipping store:
NORTH SUPPLY CO — SHIPPING POLICY
Processing Time
All orders are processed within 1 to 3 business days after payment is confirmed. Orders placed on weekends or UK public holidays will be processed on the next available business day. You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Times
We ship to the United Kingdom and internationally. Estimated delivery times are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| United Kingdom | 7 to 14 business days |
| Europe | 10 to 20 business days |
| United States & Canada | 10 to 20 business days |
| Rest of World | 14 to 30 business days |
Please note these are estimates only and not guaranteed. Delivery times may vary due to customs processing, carrier delays, or other circumstances outside our control.
Tracking Your Order
Once your order has been dispatched you will receive an email with a tracking number. You can use this to track your order through the carrier's website. Please allow 24 to 48 hours for tracking information to become active after you receive your dispatch confirmation.
Customs and Import Charges
For international orders, your package may be subject to customs duties and taxes imposed by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping costs. We recommend checking with your local customs authority before placing an order if you are unsure about potential charges.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery window please contact us at info@northsupplyco.store with your order number and we will investigate with the carrier. We will do everything we can to resolve the issue as quickly as possible.
Under UK consumer law we remain responsible for your order until it is delivered to you. If your order is confirmed as lost we will offer a replacement or full refund.
Incorrect Address
Please ensure your delivery address is correct before placing your order. We are unable to redirect orders once they have been dispatched. If an order is returned to us due to an incorrect address we will contact you to arrange redelivery — additional shipping costs may apply.
Contact Us
For any shipping queries:
Email: Info@northsupplyco.store
Response time: within 24 hours